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Our Staff Training & Retention program transforms front-desk staff and Chiropractic Assistants (CAs) into an aligned “A-Team”. We provide systematic training checklists and communication scripts covering every patient interaction, from handling difficult intake calls and converting FAQs using the “shelving technique” to managing travel cards and assisting with patient therapies. Through regular weekly roleplay, clear duty assignments, performance-based incentive structures, and organized 1-on-1 feedback meetings, our systems empower CAs to drive patient retention, enforce schedule boundaries, and support long-term practice growth.
Staff use the “shelving technique” to gently reframe the question, gather essential contact details, build personal rapport, and present special introductory offers.
Teams should hold brief weekly meetings dedicated to roleplaying phone scripts, reviewing daily duty checklists, and refining patient communication skills.
Trained CAs learn to identify positive patient experiences during visits and comfortably execute proven referral scripts to invite family and friends into care.
Clear expectations, structured training checklists, competitive base pay, performance incentives, and maintaining clear professional boundaries foster high retention.
Well-trained front desk teams and clinical staff should consistently achieve a Day 1 to Day 2 report-of-findings show rate of 95% to 100%.
